Pegasus Senior Living's Response to COVID-19

Preventing the Coronavirus:

COVID-19 Update

March 30th, 2020

Pegasus Senior Living is continuing to monitor daily new developments as it relates to COVID-19. We know that these times are extremely challenging, but we continue to be in awe of our team’s commitment to the care they provide our residents day in and day out. We remain fully committed to the safety and well-being of our residents and team members. We have all our current protocols in place and are following through on our commitment of executing each protocol every day.

We are pleased to announce that we have test kits available in all our communities in the event a resident and/or associate becomes symptomatic. Having Dr. Sandra Petersen on our team has allowed us to use her expertise to be able to keep all our communities as prepared as possible.

As an organization, we are continuing to place a great deal of attention on infection control. We are rigorous in our approach to help prevent any potential spread. The same rigorous efforts are being made in our dining services program as we continue to serve meals to each resident’s apartment three times daily.

We want to again thank you all for your patience, understanding and support as we navigate these uncharted waters. We encourage all our family members and their friends to follow this journey on our community Facebook pages. There are both updates and wonderful images highlighting your loved ones. 

If there are further questions, please do not hesitate to reach out to your community Executive Director.

March 19th, 2020

Pegasus Senior Living is continuing to monitor daily new developments as it relates to COVID-19. As difficult as these times are, we find tremendous comfort in knowing that we have incredibly dedicated associates who continue to show up each and every day to ensure that our residents are receiving the care that they deserve. We also have really found great comfort in seeing the wonderful and creative interactions that families are having with their loved ones. We know these times are uncertain in so many ways but there is nothing more special than seeing a smile on our residents’ faces.

We are committed to continuing to put every effort and protocol into ensuring our residents’ and associates’ health and well-being are at the forefront of all we do. Below are some of the protocols that we continue to have in place:

  • Screening every essential visitor and associate when entering the community. We are also screening our residents daily for any symptoms.
  • Personal protective equipment being used by associates and essential visitors when needed.
  • Increased training on hand washing and other sanitation protocols.
  • Increased cleaning of resident and common area spaces.
  • Ceased use of dining room for those who do not require support and/or supervision.
  • Ceased large group activities and began offering small group activities along with in-apartment activity options.

We want to let you know that you might hear or begin seeing our team members using masks for the entirety of their shifts. This is in line with new CDC recommendations. We currently have a supply of both surgical masks and N95 masks. 

As you can imagine with this new recommendation, and the shortage the country is expecting, we are asking that if you have any of these supplies and are willing to donate them, please do so. 

We continue to work with local and national vendors as well in an effort to keep our communities as a high priority.  We will continue to keep everyone apprised of any new and necessary protocols as they occur. Currently, there are still no known cases of COVID-19 in our communities.

We want to again thank you all for your patience, understanding and support as we navigate these uncharted waters. We encourage all our family members and their friends to follow this journey on their community’s Facebook page. There are both updates and wonderful images highlighting your loved ones.

If there are further questions, please do not hesitate to reach out to your community Executive Director.

March 17th, 2020

An Update on COVID-19 from our Co-Founder and Vice-Chair Chris Hollister:

March 15th, 2020

Pegasus Senior Living continues to make the safety and security of our residents, families, and associates our highest responsibility. On an ongoing basis we as an organization are continuing to evaluate additional practices. Since more and more cases are arising across the country, we have made the decision to cease the use of our dining rooms to reduce larger gatherings.

The kitchen will remain open and we will be preparing three meals a day for our residents. We will be delivering the meals to each resident’s apartment using disposable containers and silverware. Special accommodations will be made for residents who require supervision or additional support.

We have already stopped group activities within the communities. We are providing one-on-one activities and actively working towards incorporating more technology to provide further activities across the board. The community will additionally be reaching out at a local level to offer FaceTime and Skype opportunities in order to be able to speak and see your loved ones.

We want to thank you all for your patience, understanding and support as we navigate this virus. We know that this is a very unfortunate and uncertain time that we are all living in. Please know that we are continuing to maintain proper vigilance and attention to our prevention and sanitary protocols. We will continue to apply new protocols as we see fit and will communicate them accordingly.

We will continue to keep everyone apprised of any new and necessary protocols as they occur. Currently, there are still no known cases of COVID-19 in our communities. If there are further questions, please do not hesitate to reach out to your community Executive Director.

March 13th, 2020

Pegasus Senior Living continues to make the safety and security of our residents, families, and associates our highest responsibility.

Regarding COVID-19 (Coronavirus), Pegasus Senior Living has been extremely diligent in our approach to ensure necessary protocols are in place. We are actively monitoring recommendations from local and state governing bodies along with the Centers for Disease Control (CDC) to ensure the health and well-being of all who have chosen our communities as their home or place of work. 

We have taken a very proactive stance. Our precautions and actions include, but are not limited to:

  • Sending out communication to our families via email, in-person, social media, and mail.
  • Increasing our training related to best practices with sanitation.
  • Limiting visitors to essential visitors only. Essential visitors will enter only during regular business hours and through the community’s designated entrance.
    • Essential visitors are those who provide direct medical services necessary to the patient’s health and well-being. If there are questions regarding whether the visitor is providing an essential medical service, the HWD or designee will make a determination. All essential visitors must complete and pass the visitor log/questionnaire and have their temperature taken. Essential visitors who do not pass the questionnaire must sanitize hands and don appropriate recommended personal protective equipment and follow all CDC COVID-19 guidance.

As an exception, certain non-essential visitors may be allowed entry in situations involving a resident who is on end-of-life care. Any non—essential visitors, meeting these criteria, must complete and pass the visitor log/questionnaire and have their temperature taken.

  • Evaluating all visitors and associates who enter our communities through pertinent questions and by taking the individual’s temperature. Questions we will ask at this time are:
    • Have you recently traveled out of the country or to areas of known infection?
    • Have you been on a cruise in the past 14 days?
    • Are you experiencing any respiratory symptoms such as fever, coughing, sneezing, etc.?
  • Have you been in another healthcare community or hospital with a confirmed case of COVID-19?
  • Having additional supplies on hand, which include necessary nursing supplies, food, cleaning products, etc.
  • Postponing all outside events along with any large gatherings within the communities.
  • Increasing signage highlighting the above along with other necessary concerns.
  • Offering in-room dining for any residents who prefer to not eat in our community restaurant.

We truly believe that our response to this virus is necessary to protect our residents and team members.

We want to thank you all for your patience, understanding and support as we navigate this pandemic. We will continue to keep everyone apprised of any new and necessary protocols as they occur. At this time, there are still no known cases of COVID-19 in our communities. If there are further questions, please do not hesitate to reach out to your community Executive Director.

March 4th, 2020

As many know, the recent spread of the coronavirus around the world is justifying significant concern among the public and health professionals. Pegasus Senior Living’s commitment never wavers when it comes to the health and safety of our residents, and we are actively monitoring any developments of the new strain of coronavirus or COVID-19.

We are taking all appropriate steps to minimize the risk of coronavirus at our communities. Note: portions of this post are based on communication from the American Seniors Housing Association and HansonBridgett law firm to senior living operators.

The Steps We Are Taking

At this point, we have no knowledge of any cases of coronavirus at our communities. Although some spread is possible before symptoms manifest, infected individuals are thought to be most contagious when they are symptomatic. Given the highly transmissible nature of the coronavirus, prevention is a senior living community’s first line of defense. Accordingly, we are undertaking a comprehensive effort to educate and train associates, residents, visitors and volunteers and ensuring all adhere to our safety protocol. Among the topics we are covering in our training include:

  • Hand hygiene (frequent washing, use of gloves and hand sanitizer)
  • Respiratory hygiene / cough and sneeze etiquette
  • Environmental cleaning, including diligence on wiping down surfaces with antibacterial / virucide cleansers
  • Observing waste disposal best practices to protect residents and associates
  • Continuous training of associates and volunteers on sources of exposure, prevention and recognition of symptoms
  • Procurement of additional water, food, infection control supplies, and medications

Additionally, hand sanitizers with 60% alcohol content are readily available to residents, associates and visitors. We are also posting signs in our communities notifying residents, associates and visitors to report any experienced or observed respiratory symptoms to management. We are extending vetting protocols as well to all outside health care groups such as home health care agencies who may have employees entering our communities.

Another form of commitment to our residents’ health is in the shape of our Health Directors and robust nursing team at our communities. Our excellent in-house associates, whose entire role is maintaining our residents’ safety and health, is invaluable and provides peace of mind to our families.

We are also complying with the Department of State and CDC travel advisories. These advisories are evolving day by day but as of February 29, 2020, the CDC recommends avoiding nonessential travel to China and South Korea and recommends practicing enhanced precautions for those traveling from Italy, Japan and Iran.

We take the health and security of all residents and employees as our highest priority. Our team will post updates should any occur as we continuously monitor any more developments.

Additional Resources